How can we help you?

Step 1: Drop us an email at support.bd@CAZVIP.live with the subject of ‘Request To Change Email Address/Phone Number/Both’, and with the details below:

Change email address
Username
Full name
Date of birth
Phone number
Last deposit amount
Last withdrawal amount
Current balance
Reason of change
Old email address
New email address

Change phone number
Username
Full name
Date of birth
Email address
Last deposit amount
Last withdrawal amount
Current balance
Reason of change
Old phone number
New phone number

Change bothUsername
Full name
Date of birth
Last deposit amount
Last withdrawal amount
Current balance
Reason of change
Old phone number
New phone number
Old email address
New email address

Note: If you want to change your email address, please send us an email using the current email and stating the new email address you wish to change (please make sure this email address is not yet registered with CAZVIP).

Step 2: Contact our 24/7 customer support team to request making changes.

Step 3: Phone call verification will be performed. (Please be reminded that phone call verification is necessary for this process and we will appreciate the confirmation of your contact number and best time for phone call verification together with your request.)

Step 4: After the documents are reviewed and the phone call verification is also completed, kindly wait for our notification message to be sent to your new email address once it’s approved.

Note: Account information cannot be changed more than three times. Personal details such as Username, Full Name, Date of birth, and Card Holder shall not be changed. This policy is to ensure your account security. Please always keep your account details up-to-date.